FORBES SERVICE & SUPPORT
1. CUSTOMER SERVICE
2. GENERAL INFORMATION
3. PRINTING INFORMATION
4. DELIVERY
5. SUGGESTIONS & COMMENTS 

 1. CUSTOMER SERVICE

Forbes Gift & Premium has an extensive central customer service department which is
always ready to answer any questions that you may have in conne ction with items and
prices. We can be contacted on weekdays from 09.00 till 18.00 hrs, Mainland time.
You can also contact us, or place an order by the following:
· Telephone +86 21 34240009
· fax +86 21 34240663
· e-mail: info@lpw.cn
· website www.lpw.cn
2. GENERAL INFORMATION
- Prices
Prices shown are for reference only and valid for a minimum order value of
USD 2,000 to USD 5,000 per item depending on items, without customization. Our purch-
asing teams in Beijing, Shanghai and Yiwu continuously work on improving our pricing. Ple-
ase contact us for a quotation before placing orders as prices may vary depending on quantities, customizations, seasons, availability, prices of raw material and components.
- Inquiries
We aim to reply to all inquiries within 24 to 48 hours. If you do not receive a reply from us
within 72 hours, please re-send us your request.Mostmaterials, colours and finish can be
customized on demand based on Pantone colours.Customisation by silkscreen printing, pad-
printing, laser engraving, stamping, offset or other options is available depending on prod-
ucts material and printing surface.For fast processing of your inquiries, please specify quantities, logo imprint or any customisation required as well as delivery requested.   

- Samples
Convince yourself of the quality of our products by ordering samples. Sample charges apply
but will be refunded upon confirmation of the order. All samplesare sent on collect basis (non
refundable). Samples of our standard items are shipped out in 48 hours (see terms and conditions).

- Terms of delivery
Delivery terms are FOB China by sea. Please contact us for terms of delivery on C&F Basis.

All prices are based on payment in USD by L/C at sight or 30% deposit / balance one week before shipment.
3. PRINTING INFORMATION
We know how important your logo or advertising message is. The quality of the finished item
depends on how good the original artwork wereceive is, and there are several simple things listed below which can help ensure we provide the quality you expect.
If you have any questions please do not hesitate to call us at +86 21 34240009 or send an
email to With the extensive presence of Forbes in China PRC, we can control the entire imprint process. We purchase products directly from the manufacturer, which in turn guarantees you the best quality and price. We work together with you to achieve the best reproduction of your logo and we carry out the printing using the most suitable technology. 
We have the necessary printing equipment in our partner factories and moreimportantly, we
possess the knowledge required to ensure that your logo iscorrectly utilised and that an excellent finished item is the result.
- Your logo or text
When creating your design it is important to remember that small typefacescan cause proble-
ms when printed on certain products. Particularly productswith a coarser surface structure.
- Colour
Specify the printing colour as clearly as possible by supplying a Pantone colour. Where this is not possible, send your best letterhead or brochure containing your logo, by express courier. The Pantone colour requested by you will be approximated as closely as possible. Printing on darker items or black backgrounds can result in slight colour deviation. On metal items we
approximate the requested PMS colour as closely as possible, however our choice of colour is more limited here.
- Printing proof / approval sample
5 days to 10 days after receiving your order we will send you a printingproof. Please examine this carefully for any printing or style errors, as the final printing process will be initiated after we receive your approvalon this proof.
- Printing and set-up costs
The printing and the set-up price per colour are stated separately with each item. This should be added to the item price to arrive at the actual
price. Set-up costs are incurred for typesetting and setting up the printing machines. These are also charged per colour.

How to supply us with your text or logo for printing
- Supplying your logo digitally
If you wish to supply us with your logo digitally please save it in one of the following software applications for the Macintosh platform:Adobe Illustrator or Photoshop and as an EPS, AI, JPG, TIF or PDF file.Please include all typefaces or convert to letter contours. You can provide us with your files via e-mail, floppy disk or cd-rom. If you use floppy disk or cd-rom we advise that you also send a paper copy. Please always supply us a copy of your logo in PC format .jpg, .tif
or .pdf for viewing only.
- Supplying your logo on paper
If you are unable to use digital means you can send us your logo on paper. In such a case, we always ask for a clean, good quality business card or letterhead. Also specify if possible the colour reference(s) of your logo. For text without a logo, you can also send a fax but please indicate the specific typeface to be used. You can send us your information:
By e-mail: info@lpw.cn
By fax: +86 34240009
4. DELIVERY
We think meeting delivery dates is of prime importance. So we make use ofprofessional transport companies who can guarantee correct deliveries. Wehandle the packaging of the items to optimise efficient delivery. After order confirmation, please allow 5 to 10 days lead-time for print-proo-f/approval sample. Once the print-proof/approval sample is confirmed, ple-
ase allow 25 to 45 days production. For a smooth processing of your order, please contact us for confirmation of lead-time before order confirmation. Lead-times may vary depending on seasons, availability of raw material andcomponents. All orders are strictly quality controlled before shipments acc-ording to AQL 2.5 Major / 4.0 Minor. Please contact us prior to ordering forany specific quality requirements.
5. SUGGESTIONS & COMMENTS
At Forbes Gifts & Premiums, we value your comments and suggestions. Please e-mail us at comments@lpw.cn. Your feedback on our performance will allow us to continuously upgrade our service.